New York Work-at-Home Call Center Jobs

New York Work-at-Home Call Center JobsNew York Work-at-Home Call Center JobsIf you live in New York you will need to concentrate your search to those that hire in the Empire State. Very few work at home call center companies hire in all states. Some states have a lot, while others have few call center companies. This list is by no means definitive, but these call center companies hire for work at home jobs in New York. Call Center Companies Accolade Support Call Center ServicesThe company uses independent contractor agents in tech stab und sttze and customer tafelgeschirr jobs. Payment is on a per-minute basis and it is capped at $10/hour, but there is no nadir rate of pay. Amazon.comThe online retail giant only hires in the select state but New York is one of them. Search work from home in Amazons job database for full- and part-time employment positions. Jobs pay $10-12/hour. American ExpressThis financial services company employs home-based call center agents with experience in re servation systems for its corporate travel division. Bilingual agents needed. Apple At-Home AdvisorsApple At-Home is a work-at-home call center program from Apple that hires both college students and non-students for full- and part-time positions. It is part of the companys AppleCare support department. Use the keyword home in the companys job database. Recruits from Albany. .Apple provides a computer and phone. AsurionCall center for device replacement insurance (formerly NEW Corp) hires home-based employees in New York. Its agents are full- and part-time. Denihan Hospitality GroupNew York City-based hotel management and development company whose brands include The James and Affinia Hotels employs work from home reservation agents.Must train in NYC office before working from home. LiveOpsThe company hires independent contractor agents, including licensed insurance agents, for a variety of call center jobs for its clients including outbound sales, bilingual customer service (Spanish and French) and financial services. Agents are paid at a rate that is based on minutes of talk time plus sales incentives in some cases. Agents must become certified to work for individual clients. This certification is not paid. Background check at the expense of the agent is required. Sitel WorkHomeHome-based employees take customer service calls, providing service in billing, orders, installation scheduling or technical support. All positions involve some sales. Bilingual agents with fluency in English, French, German, Italian, Korean, Mandarin, Portuguese and Spanish. More Bilingual Call Center Jobs Support.comThe company provides remote technical support to clients, via home-based tech supportchatandcall center agents. Its remote services technicians answer inbound calls and its solutions center supervisors support and supervise the remote services technicians. TeleTechHomeGlobal business process outsourcing (BPO) company employs full- and part-time associates to work from hom e as call agents and other fields. Bilingual call center agents needed. Benefits include paid training, 401k. Pay is $9-10/hour. Ver-A-FastWork at home call center agents uses a predictive dialer system to make verification calls for the companys clients, which are primarily from the newspaper industry. Independent contractors only. Working SolutionsThe company hires independent contractors to work on a project basis in home call centers, as travel consultants, and on data entry, There may be more companies on this list of call center companies that hire agents from New York. Know of another home call center company operating in New York?

The Pros and Cons of Timesheets in Advertising

The Pros and Cons of Timesheets in AdvertisingThe Pros and Cons of Timesheets in AdvertisingMany industries rely on timesheets to monitor employee productivity and calculate earnings and benefits. Some use a clocking in system with official timecards, and others rely on a time management system that records intricate details about the way the time was spent each day. The latter is the one used by advertising, marketing, and entwurf agencies around the world. The data input on these timesheets, usually by the staff in the creative department, logs the hours that have been spent on every part of the project. That doesnt just mean the creation of the campaign, but the initial briefing, the client presentation, and even the time spent at the shoots and production studios. Only by getting a clear picture of the way the time has been spent can an agency effectively handle the workload, the client billing arrangement, and the way the time is allocated between teams. The Timesheet in a N utshell In the early days of advertising, like so many tasks of that era, time was recorded manually on paper with pens and pencils (and a lot of erasing). These days, time is entered into the computer or a tablet using a sophisticated piece of software that can pull reports of all varieties. Most shops have a very similar template that includes The job numberTheclientThe task at handAny and all assigned staffThe date and number of hours workedThe price per hourOvertime When starting a project for a client, the account manager or besucherzahlen manager will open a job number and begin to track hours. These will usually match the proposal or bid given to the client, and will be broken down into hours spent primarily in research, planning and strategy, creative development, production and project administration. If all goes to plan, the actual hours spent on the project will correlate nicely with the estimate, but that usually isnt the case. Creative development often eats up more ti me than any other part of the process, due to a change in direction, client feedback, or the inability to crack the brief. It can become a point of contention with the client because they dont want to be spending a lot of extra money on creative time because the creative department is having trouble identifying a solution. However, the timesheet must be filled in correctly to track that time and show the client how the money was spent, and how the agency operated. Its a good way to see if some projects are too labor-intensive to turn a profit, or if others are so lucrative as to merit investment in that client for further work. And in a nutshell, thats the role of the timesheet. Pros Heres why timesheets are the lifeblood of any agency Money Timesheets show an agency (even in-house) how many hours were recorded for each part of every campaign. Its easy then to see if the clients retainer is worth it, or if its time to put the client on a project-by-project basis. With an in-hou se agency, that time may notlage directly lead to billings, but it does show management how effectively they are utilizing the creative departments time. If it is discovered, they are spending 90% of their time on just one aspect of the business, that can create some red flags. Transparency If timesheets are done correctly, its easy to see where things are working smoothly, and where bottlenecks or inefficiencies are creeping in. Why is one copywriter spending half the time on one client than another is? And if more creatives are needed, a quick look at the timesheet will see if the department is overworked.Commitment and Accountability Most clients expect a certain amount of hours to be spent on a project. If they dont believe the right amount of effort was put into a job, the timesheets can provide the data to say otherwise. Its also a way to show some clients just how much value theyre getting from the agency. Analysis Past performance is often a good indicator of the future. If a client is sucking the life out of the agency and making it hell on everyone, the data from timesheets can show if its worth keeping that client around, or if its time to let them go. On the other side of the equation, it can show an agency the profitability of some clients, which require minimal creative work and effort, but a maximum return on the investment. Cons With all those plus points, whats the problem? Well, there is a reason the timesheets are universally loathed by almost everyone except the number crunchers of the agency Time Many people in agencies, especially in creative departments, do not want to dedicate any of their time to administration. As a creative, it can be detrimental to break away from a great creative brainstorm to fill in hours. Many account managers have the saatkorn problems. Its ironic, but time for timesheets is rarely allocated.Errors This goes directly to the first point. Many creatives will leave the timesheets until the last minute before t he end of month billing report. And that means that the accuracy of a timesheet goes from fairly good to appalling. Its hard to remember how many minutes you spent on one job two weeks ago, so its often a piece of guesswork. If the timesheets are all guessed, it makes them almost useless. Poor Focus Time isnot a great indicator of excellent advertising.One shop could spend 40 hours and not produce anything of note another could work 10 and produce a masterpiece. Timesheets do not record the quality of thinking just the time spent doing it. The Future Timesheets are here to stay, and they must be done manually. Automated time tracking doesnt work, because it requires manual starting and stopping. If you forget to start the clock, you lose hours. Forget to stop it, and some poor client is being billed for hours of work that were spent on another project. That, in turn, could lead to problems (and even lawsuits) with overbilling, and the loss of a valuable client. The only way to g uarantee good time tracking is to insist everyone in the agency updates timesheets at least twice a day, once before lunch and then again before going home. If this is done, the timesheets will be accurate and helpful. And if its not being done, agencies should getcreative with motivation.Find a way to incentive the time tracking process. Give those employees who keep a meticulous record of their time a weekly bonus, or a few hours off on Fridays. It may seem like a waste of time and money, but accurate timesheets can be worth far more to the agency than a few hundred bucks here or there each week.

How to Create a List of Employers to Target During Your Job Search

How to Create a List of Employers to Target During Your Job SearchHow to Create a List of Employers to Target During Your Job SearchHow to Build a Company List of Top Employers for Your Job SearchIf youre looking for a job, creating a list of companies youre aiming for is a great place to departure.Landing a new job often requires you to pursue multiple job opportunities at the same time. To streamline this process, it is helpful to build a list of companies that meet your location, industry, size, and corporate culture needs.Below are seven tips to help you identify the right employers for your personal target company list and how to leverage them during your job search.Document your goals.You may have a clear idea as to the type of role you want to pursue next, but have you thought about the kind of company youd like to work for? If you havent already, write down the things that matter most to you when it comes to your next employer. Include details like the companys size, distance from your home, industry, corporate culture, and the values the organization believes in. This information will help you keep your job search on track and make smart decisions about the roles you apply for.Run a Google search.Dont overlook the value of a good ol Google search. In just a few keystrokes you can find lists of companies that share the same ideals as you, such as a focus on innovation, work-life balance, or customer service.Glassdoor, CareerBliss, and The Muse all offer company profiles and employee reviews to help you get a better sense of the organization and what its really like to work there.RelatedWhy You Need to Google Yourself to Monitor Your zugnglich BrandFollow in your colleagues footsteps.If youre unsure of what type of company is best for you, consider where your former colleagues have found their next gigs. Run a search on LinkedIn to see where those youve previously worked with found employment. This is a good way to find companies in different industries that may value your background it works especially well if you both worked in the same department or business unit. As an added bonus, you now have a contact at the company who can put in a good word for you.Search for face-to-face events.As youre building your dream company list, take a look at sites like 10times, Meetup, and Eventbrite for upcoming events you can attend that are relevant to your industry. Use these face-to-face opportunities to find new organizations to add to your list and increase the connections in your professional network.In addition, check out your target companies social media pages and websites, paying close attention to the Careers and Press sections, to find out if any of them are hosting or speaking at events in your area. This is a great chance to meet people from the company and demonstrate your genuine interest in working at their organization.Monitor your targets with Google News Alerts.Set up Google News Alerts for your target employers and their c ompetitors to keep an eye on the market. If you closely follow the news in your industry, you may be able to predict when new job openings will become available within the companies that interest you most. For example, if the company of your dreams announces its plans to expand its operations, then the organization may go on a hiring streak to prepare for the extra business.Evaluate your network.Run an advanced search on your LinkedIn professional network to find out if you know anyone who currently works or previously worked for one of the companies on your list. If a friend of a friend, i.e. a second connection, works for one of your dream companies, then ask for an introduction from your mutual connection.You can also learn more about the company culture and its hiring practices by requesting an informational interview with someone who currently works at the organization. In addition to gaining valuable information, this is also a great way to secure an employee referral for when the right opportunity appears, and to get the inside track on job opportunities that you wont find published online.Leverage social media.If you havent already, start following the social media accounts of your dream companies, their recruiters, and their senior leadership. These profiles will often provide insight into the organization, like its company culture and when new job opportunities become available.Click on the following link for more job-search advice.Will your resume help you land more interviews with the companies youre aiming for? Find out where you stand with a free resume critique.Recommended ReadingWhat Kind of Work Culture Works for You?Is This Company Right for You? Run a Social Media Check to Find Out7 Questions to Ask Yourself Before Applying for a New Job